Effective Date: April 30, 2025
Welcome to www.home-master.eu. This page outlines the payment and delivery terms for purchases made through our website. By placing an order, you agree to the following terms and conditions.
1. Payment Methods
We offer the following payment options:
a. Bank Transfer (Prepayment)
Process: After placing your order, you will receive an email with our bank account details. Please transfer the total amount to the specified account.
Note: Orders will be processed once the payment is received. Please allow 1-2 business days for the transfer to be confirmed.
b. Credit/Debit Card
Accepted Cards: Visa, MasterCard, American Express.
Process: Select the "Credit/Debit Card" option during checkout and enter your card details.
Security: All transactions are processed securely through our payment gateway provider.
c. Online Payment Platforms
Available Options: PayPal, Stripe.
Process: Choose your preferred platform at checkout and follow the on-screen instructions.
2. Order Processing
Confirmation: Upon placing your order, you will receive an order confirmation email detailing the items purchased and the total amount.
Processing Time: Orders are typically processed within 1-2 business days after payment confirmation.
Pre-Orders: For pre-order items, no payment is required at the time of reservation. You will be notified when the product is ready, and payment will be collected prior to shipping.
3. Shipping & Delivery
a. Shipping Methods
We partner with reputable courier services to ensure timely and secure delivery of your orders.
b. Shipping Costs
Shipping costs are calculated based on the destination, weight, and dimensions of the package. The total shipping cost will be displayed during the checkout process.
c. Delivery Times
Domestic (Romania): 2-5 business days.
European Union: 3-7 business days.
International: 5-15 business days.
Note: Delivery times are estimates and may vary due to external factors such as customs processing and courier delays.
d. Tracking
Once your order is shipped, you will receive a tracking number via email to monitor the delivery status.
4. Taxes & Duties
European Union: Prices include VAT as applicable.
International Orders: Orders shipped outside the EU may be subject to import duties and taxes. These charges are the responsibility of the recipient.
5. Order Modifications & Cancellations
Modifications: If you need to make changes to your order, please contact us as soon as possible. We will accommodate changes if the order has not yet been processed.
Cancellations: Orders can be canceled before shipping. For pre-orders, cancellations are accepted any time before payment is collected.
6. Contact Information
For any questions or concerns regarding your order, payment, or delivery, please contact us:
ISYSTEMS AUTOMATION SRL
Diligentei 18, Ploiesti, Prahova, Romania
Email: [email protected]
Phone: +40721389963
Company Registration Number: j29/919/2007
VAT Number: RO21537032